This Privacy Policy describes how Nancy P. Collins LMFT Inc., doing business as Paloma Therapy (“Paloma Therapy,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website or use our services.

Company Information
Paloma Therapy
4701 Von Karman Ave, Suite 331
Newport Beach, California 92660
Phone: (949) 536-5133
Email: hello@palomatherapy.com
Website: www.palomatherapy.com

Services Provided
Paloma Therapy provides psychotherapy, counseling, consultation, and related wellness services. We offer in-person and telehealth services where legally permitted. We currently serve clients in California and Texas, subject to licensing laws, clinical appropriateness, and availability.

Information We Collect
We may collect personal information you provide, including name, email, phone number, mailing address, date of birth, insurance information, payment information, and information submitted through forms or consultations. We may also collect website usage data such as IP address, browser type, device information, pages visited, time spent on pages, referral source, cookies, or similar technologies.

How We Use Your Information
We may use your information to respond to inquiries, schedule appointments, provide services, process payments, send reminders, improve website performance, maintain records, comply with legal obligations, and protect safety.

HIPAA Notice / Therapy Privacy
If you become a therapy client, your protected health information may also be governed by HIPAA and applicable state laws. A separate Notice of Privacy Practices may be provided where required. Contacting our office or submitting a website form does not automatically create a therapist-client relationship.

Telehealth Privacy
Telehealth sessions may be conducted using secure third-party platforms. While we take reasonable steps to protect privacy, no electronic system can be guaranteed 100% secure.

Payments
We may collect payments online through third-party processors. We do not store full credit card details on our servers unless specifically stated.

Cookies and Tracking Technologies
Our website may use cookies or similar technologies for basic functionality, analytics, and user experience improvements.

Sharing of Information
We do not sell your personal information. We may share information with secure service providers, with your written authorization, to comply with law, to protect safety, or as otherwise permitted by law.

Data Retention
We retain information only as long as reasonably necessary for business, legal, tax, licensing, or clinical recordkeeping purposes.

Minors
Our practice may provide services to adolescents approximately 13 years and older, subject to parental consent laws and state regulations.

California Privacy Rights
California residents may have rights to request access, correction, or deletion of certain personal information, subject to legal exceptions.

Security
We use reasonable safeguards to help protect information. However, no internet-based system is completely secure.

Text Messages / Email Communications
If you provide your phone number or email, you consent to communications regarding scheduling, reminders, and practice-related matters. Standard messaging/data rates may apply. Email and text messaging are not always secure.

Changes to This Policy
We may update this Privacy Policy periodically. Updates become effective when posted on this page.

Contact Us
Paloma Therapy
4701 Von Karman Ave, Suite 331
Newport Beach, CA 92660
Phone: (949) 536-5133
Email: hello@palomatherapy.com
Website: www.palomatherapy.com